50 low data
Diva Pets . Grooming Salon
4.3(33)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Full-Service GroomingBreed-Specific StylingMobile & Home Grooming
72
composite score
- Services
- Full-Service Grooming, Cat Grooming
- Reviews
- 38
What recent reviews say
Katzilla earns strong praise for friendly staff, clean spaces, and affordable cat boarding and grooming services. However, serious incidents including rough grooming that injured a cat and poor food storage hygiene have damaged trust. Recent reviews show improvement in communication under new admin, but the 1-star incidents remain concerning for safety-conscious owners.
Praised for
- friendly and caring staff
- clean facility with calm environment
- good grooming results (lion cuts, matted fur removal)
- affordable pricing for boarding and grooming
- cats feel comfortable and stress-free
- boarding provides peace of mind for owners
Watch-outs
- rough handling caused injury (cat bleeding during grooming)
- poor food storage and hygiene (cat food exposed to urine)
- lack of proactive communication about pets
- inconsistent staff professionalism
- inadequate apologies and accountability for incidents
friendly-staffclean-facilitygood-valuecareful-with-petsthorough-groomingrough-handlingpoor-communicationpet-stress
Strengths
- affordable boarding and grooming prices
- calm, quiet space designed for cat comfort
- consistent positive outcomes with grooming (matted fur removal)
- staff familiarity with repeat cats reduces stress
How we scored this
Methodology Star rating 80
Review volume 69
Review recency 100
Review sentiment 50
Profile completeness 75
Verification 0
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